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Customer Service
1. WELCOME:2. CONTACT US:
3. DISCOUNT COUPON CODES:
4. HOURS:
5. INTERNATIONAL ORDERS:
6. PRIVACY:
7. PROFESSIONAL DISCOUNTS:
8. RETURNS:
9. SHIPPING:
10. TAXES:
11. TIPS ON SHOPPING CART USE:
12. WHOLESALE PRICING:
Send Customer Service an E-Mail
| 1. WELCOME: |
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Welcome!...to the Tahoma Clinic Dispensary Online Store Please take a moment to review the following information before proceeding with your order. Shopping Account: If you have visited our previous online store, continue to use the same email address you used before. However, because we are now using new technology, all first-time visitors will be prompted to establish a brand new password. This will only be necessary during your first visit. Thereafter, simply log-in using your current email address and new password. If you have never shopped with us before, you will be prompted to create a shopping account. Prescription and Specialty Account: In order to comply with manufacturer regulations, specialty and prescription products now require secured access. If you are unable to locate a familiar product, it most likely falls under this category. If you are currently* under the direct care of a practitioner of the Tahoma Clinic, your prescription account has already been established. However, you must contact Customer Service in order to activate this account. If you are not currently under direct care as defined below, yet have prescription or specialty items recommended by an affiliate practitioner, please contact us in order to establish a prescription account. Our Customer Service Department can be reached by calling (toll-free) 1-888-893-6878, or by Email. It is important to note that your shopping account and your prescription account will require a separate authentication process. This is due to specific manufacturer requirements beyond our control. All respective products, however, will be included in the same order. *Defined as having physically seen a practitioner of the Tahoma Clinic within the last 12 calendar months. NOTICE: Prices and specifications are subject to change without notice. We are not responsible for typographical errors made on behalf of the customer during the online shopping experience. THANK YOU for shopping with us! |
| 2. CONTACT US: |
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Tahoma Clinic Dispensary 801 SW 16th Street, Suite 125 Renton, WA 98057 1-888-893-6878 (425) 264-0051 Dispensary Telephone Hours: Mon - Fri - 9am - 5:00pm (PST) Sat 9am - 1pm (PST) Sunday - Closed We welcome your comments and suggestions. Your patience is appreciated as we continue to make improvements. |
| 3. DISCOUNT COUPON CODES: |
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When applicable to your order, enter one of the following discount codes during check-out: These discounts do not apply to Professional Accounts or already discounted/sale items 5% Discount for orders $100.00 - $299.00: Use coupon code "TCD005" 10% Discount for orders $300.00 and over: Use coupon code "TCD010" |
| 4. HOURS: |
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Store hours for the Tahoma Clinic Dispensary are: Monday - Thursday - 9:00 a.m. to 5:30 p.m. Friday - 9:00a.m. to 5:00 p.m. Saturday - 9:00 a.m. to 1:00 p.m. Sunday - Closed While the need for unscheduled maintenance may occur, online shopping is typically available 24-hours a day, 365 days a year. |
| 5. INTERNATIONAL ORDERS: |
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Due to a variety of international product restrictions, delay or additional difficulties are possible. At this time, we are unable to ship to South Africa. The Tahoma Clinic Dispensary has no control over international regulations. Please contact your local governing agencies to inquire whether a product requires special consideration. |
| 6. PRIVACY: |
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The Tahoma Clinic Dispensary is committed to protecting your privacy. We use the information we collect on our website to enhance your online shopping experience. We do not sell, trade, or rent your personal information to others. Thank you again for shopping with us! |
| 7. PROFESSIONAL DISCOUNTS: |
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If you are currently practicing a specialty of service and wish to take advantage of our Professional Account opportunities, please contact our Customer Service Department for further information. Certain restrictions do apply. Our Customer Service Department can be reached by calling (toll-free) 1-888-893-6878 |
| 8. RETURNS: |
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If you have any concerns about the products that you have received, please give us a call. We will be happy to refund you for items purchased within 60 days, unopened and in the original condition when purchased. We cannot accept returns for special orders, prescription items, out-of-date and sale items, books and refrigerated items. Many of our customers buy products prescribed by their practitioner. Although we stand behind our products, we cannot guarantee that the specific product is right for you. Please contact us if you wish to return any item. |
| 9. SHIPPING: |
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FREE UPS GROUND SHIPPING on all on-line orders over $95.00 placed within the contiguous United States, excluding Alaska, Hawaii, Puerto Rico and all international orders. See Discount Coupon Codes for other customer incentives. This offer does not apply to professional discounts STANDARD: UPS GROUND EXPEDITED: UPS NEXT DAY* UPS 2ND DAY* UPS 3RD DAY* US POSTAL SERVICE PRIORITY* *While we offer a variety of shipping options, we are unable to offer immediate online shipping quotes for expedited options at this time. We apologize for any inconvenience. Please note that UPS will not deliver to a P. O. Box address. If you wish to place an expedited order online, simply select the desired method during check-out. The shipping total will be calculated when your order is packed and ready to ship. You will then be contacted by one of our Customer Service Representatives to complete the order. Final cost is computed based upon the weight and dimensions of your parcel. PLEASE BE SURE YOUR ADDRESS IS CORRECT! The Tahoma Clinic Dipensary is NOT responsible for typographical errors in customers name and shipping information. If the package is intercepted due to an incorrect or incomplete address, it will accrue extra charges. These will be billed to your credit card. If you have difficulty entering in any necessary information, please call us toll-free: 888-893-6878 or leave us details in the notes section of your order. Orders received before 12:00 p.m. Pacific Time Monday through Friday will be processed the same day. Orders received after 12:00 p.m. Friday, Saturday or Sunday and Holidays, will be processed on the following business day. Orders containing items in need of refrigeration will not be shipped over a weekend during warm times. Liquid items with potential for freezing will be sent Next Day delivery during colder months. Additional shipping/handling fees will apply. We will use our best judgement when shipping your order to ensure best quality upon arrival. |
| 10. TAXES: |
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Patients currently* under the direct care of a Tahoma Clinic Practitioner are not charged WA State sales tax. This applies to supplement products only. Food/drinks, books, and health/beauty products incur the current 9.5% WA State sales tax. WA State residents not under direct care as defined below are charged the current 9.5% sales tax on all product sales. Residents outside the state of Washington are not charged WA State sales tax. Tahoma Clinic Dispensary's unique tax structure is not supported by current e-commerce software. While standard tax rates may appear during check-out and on your online order confirmation, rest assured, applicable benefit(s) will be deducted from your order total during manual invoicing. *Defined as having seen their primary care practitioner within the last 12 calendar months |
| 11. TIPS ON SHOPPING CART USE: |
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The following tips might be useful during your shopping cart experience:
1. Use a screen resolution of 1024 by 768 pixels (or larger) for best viewing and product selection. 2. "Cookies" must be enabled in your Internet browser in order for password verification to occur. |
| 12. WHOLESALE PRICING: |
| We do not offer wholesale pricing at this time. |