1. WELCOME
2. CONTACT US
3. DISCOUNT COUPON CODES
4. HOURS
5. INTERNATIONAL ORDERS
6. PRIVACY
7. PROFESSIONAL DISCOUNTS
8. RETURNS
9. SHIPPING
10. TAXES
11. TIPS ON SHOPPING CART USE
12. WHOLESALE PRICING

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1. WELCOME
Welcome!...to the Tahoma Clinic Dispensary Online Store
Please take a moment to review the following information before proceeding with your order.

Shopping Account:

If you have previously visited our online store, please log in using the same email address and password you used before.
All first-time visitors will be prompted to create a new account with username and password or you may check out as a "guest".

Prescription and Specialty Account:

In order to comply with manufacturer regulations, specialty and prescription products now require
secured access. If you are unable to locate a familiar product, it most likely falls under this category.

If you are currently* under the direct care of a practitioner of the Tahoma Clinic, your prescription account has
already been established. However, you must contact Customer Service in order to activate this account.

If you are not currently under direct care as defined below, yet have prescription or specialty items recommended
by an affiliate practitioner, please contact us in order to establish a prescription account.

Our Customer Service Department can be reached by calling (toll-free) 1-888-893-6878, or by Email.

It is important to note that your shopping account and your prescription account will require a separate
authentication process
.
This is due to specific manufacturer requirements beyond our control.
All respective products, however, will be included in the same order.

*Defined as having physically seen a practitioner of the Tahoma Clinic within the last 12 calendar months.


NOTICE:
Prices and specifications are subject to change without notice.
We are not responsible for typographical errors made on behalf of the customer during the online shopping experience.

Medical cannabis is NOT available at Tahoma Clinic Dispensary.

THANK YOU for shopping with us!

2. CONTACT US
Our mailing address:

Tahoma Clinic Dispensary
6839 Fort Dent Way, Suite 125
Tukwila, WA 98188
Local Phone Number: (206) 812-9977
Toll-Free: 1-888-893-6878
Fax: (206) 812-9978

Dispensary Telephone Hours:
Mon - Fri - 9am - 5:00pm (PST)
Saturday - Closed
Sunday - Closed

Email Customer Service

We welcome your comments and suggestions.
Your patience is appreciated as we continue to make improvements.

3. DISCOUNT COUPON CODES

5% discount for orders $150.00 or over and 10% discount for orders $300.00 and over will be applied by our customer service department during processing.

Please Note: Coupon codes will not be allowed on Curaderm BEC5, Can-C Eye Drops, any items already discounted or special offers.
4. HOURS
Store hours for the Tahoma Clinic Dispensary are:

Monday - Thursday - 9:00 a.m. to 6:00 p.m. PST
Friday - 9:00a.m. to 5:30 p.m. PST
Saturday - Closed
Sunday - Closed

Phone calls are answered 9:00 a.m. to 5:00 p.m. PST

While the need for unscheduled maintenance may occur, online shopping is typically
available 24-hours a day, 365 days a year.
5. INTERNATIONAL ORDERS
NOTE: All international orders will be shipped via USPS International Air Mail. We do not use "Flat Rate" boxes due to the frequency of orders arriving damaged. Charges are determined by the weight of the package. Shipping prices do not appear in the order confirmation you will receive after placing your order. Please request a quote in box #4 on the checkout page so we can contact you before your order is processed. You may also email us. Email

After sending your quote we will need to hear from you within 48 hours to make changes to your order. Otherwise we will send out your package and you will be charged the quoted price for shipping.

We routinely charge for insurance which appears as "Handling" on your invoice. Charges vary depending on the dollar amount of the order but start at $2.45 for orders up to $50.00. If you do not wish to have your package insured, please indicate so in box #4 on the checkout page.

Due to a variety of international product restrictions, delay or additional difficulties are possible.
At this time, we are unable to ship to South Africa.

The Tahoma Clinic Dispensary has no control over international regulations.
Please contact your local governing agencies to inquire whether a product requires special consideration.
6. PRIVACY
The Tahoma Clinic Dispensary is committed to protecting your privacy.
We use the information we collect on our website to enhance your online shopping experience.
We do not sell, trade, or rent your personal information to others.
Thank you again for shopping with us!
7. PROFESSIONAL DISCOUNTS
If you are currently practicing a specialty of service and wish to take advantage
of our Professional Account opportunities, please contact our Customer Service Department
for further information. Certain restrictions do apply. PLEASE NOTE: WE WILL ONLY SHIP TO THE ADDRESS OF THE PHYSICIAN. WE DO NOT DROP SHIP TO YOUR PATIENTS!

Our Customer Service Department can be reached by calling (toll-free)
1-888-893-6878
8. RETURNS
If you have any concerns about the products that you have received, please give us a call.
We will be happy to refund you for items purchased within 60 days, unopened and in the
original condition when purchased.

We cannot accept returns for special orders, prescription items, out-of-date and sale items,
books and refrigerated items.

Many of our customers buy products prescribed by their practitioner. Although we stand behind
our products, we cannot guarantee that the specific product is right for you. Please contact us if you wish to
return any item.
9. SHIPPING
Orders placed within the United States including Alaska, Hawaii and Puerto Rico, ship for $5.00 unless otherwise specified.

Method of shipping on all orders will be chosen by our shipping department and will be either
UPS, USPS Priority Mail or USPS First Class Mail.

Please provide a P.O. Box number if mail is not delivered to your street address.
If you have a specific shipping request, please note this in Box #4 on the checkout page.

Shipping charges will be applied to all orders outside the U.S.A. All international orders will also be charged for insurance.
(See "International Orders")
These charges will not appear in the order confirmation you will receive after placing your order, but will be charged at time of shipment.
NOTE: We will not ship international orders to a Post Office Box. Please provide your street address.

STANDARD:
UPS or
USPS

EXPEDITED:
UPS NEXT DAY*
UPS 2ND DAY*
UPS 3RD DAY*


Please note that UPS will not deliver to a P. O. Box address.

If you wish to place an expedited order online, simply select the desired method during check-out.

NOTE: Normal delivery for UPS packages is Monday through Friday.
If you need delivery on a Saturday, you must specify this in the note section of the checkout page when placing your order.
There are extra charges for Saturday delivery and it is not available in all areas. We will contact you with a quote.

All shipping prices are subject to change without notice.

PLEASE BE SURE YOUR ADDRESS IS CORRECT!
The Tahoma Clinic Dispensary is NOT responsible for typographical errors in customers name and /or shipping information.
If the package is delayed due to an incorrect or incomplete address, it can accrue extra charges.
If you have difficulty entering in any necessary information, please call us toll-free: 888-893-6878 or leave us details in the notes section of your order.

Orders containing items in need of refrigeration will not be shipped over a weekend during warm times.
Liquid items with potential for freezing will be sent Next Day delivery during colder months.
Additional shipping/handling fees will apply. We will use our best judgement when shipping your order to ensure best quality upon arrival.


10. TAXES
Patients currently* under the direct care of a Tahoma Clinic Practitioner
are not charged WA State sales tax. This applies to supplement products only.
Food/drinks, books, and health/beauty products incur the current WA State
sales tax.

WA State residents not under direct care as defined below are charged the current
sales tax on all product sales.

Residents outside the state of Washington are not charged WA State sales tax.

Tahoma Clinic Dispensary's unique tax structure is not supported by current e-commerce software.
While standard tax rates may appear during check-out and on your online order confirmation,
rest assured, applicable benefit(s) will be deducted from your order total during manual invoicing.


*Defined as having seen their primary care practitioner within the last 12 calendar months

11. TIPS ON SHOPPING CART USE
The following tips might be useful during your shopping cart experience:

1. Use a screen resolution of 1024 by 768 pixels (or larger) for best viewing and product selection.
2. "Cookies" must be enabled in your Internet browser in order for password verification to occur.
12. WHOLESALE PRICING
We do not offer wholesale pricing at this time.
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